Job Description

Job Description: Staff Business Systems Analyst (BSA) - Salesforce Provisioning
Position Overview:
Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.
We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to play a vital role in optimizing our Salesforce platform to support and enhance our provisioning processes.
You will work closely with cross-functional teams, including Engineering, Product Management, Customer Support, Sales Engineers, and Order Operations, to design, implement, and refine Salesforce solutions that enhance cloud provisioning processes for client’s products. This role requires strong Salesforce expertise, business acumen, and a collaborative approach to deliver innovative solutions that align with business needs. Reporting to the Director, Digital Transformation - Provisioning, you’ll be responsible for:
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Requirement Gathering & Analysis: Collaborate with stakeholders to gather and document business requirements related to product provisioning and sales operations, translating them into scalable technical solutions.
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Salesforce Solution Design & Implementation: Guide and validate the configuration and customization of Salesforce Sales Cloud to support provisioning workflows, including creating custom objects, fields, workflows, validation rules, and automating cloud provisioning processes.
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Cloud Provisioning Optimization: Streamline and automate provisioning workflows across Salesforce and client’s cloud and provisioning platforms to enable seamless deployment of client’s products for pre-sales demos and post-sales enablement.
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Stakeholder Collaboration & Support: Serve as a liaison between business teams and technical developers, ensuring alignment on requirements and providing documentation and training/support for end-users to maximize Salesforce adoption.
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Data Analysis & Continuous Improvement: Use Salesforce and Tableau reporting and analytics tools to monitor provisioning workflows, identify opportunities for improvement, and recommend data-driven enhancements.