65%+
Improvement in proactive issue identification
501, Fifth Avenue, Suite 805 New York, NY 10017
info@techwize.com
+1 (949) 887-0154
TechWize
In the business of digital world, customer sentiment is a key pillar of modern customer experience, service excellence, and brand management strategies. Sentiment insights directly influence customer satisfaction, retention, product decisions, agent performance, and overall business reputation. However, manual sentiment tracking, delayed feedback analysis, and fragmented data sources often result in missed signals, reactive decisions, and inconsistent customer engagement across channels.
TechWize delivers an AI-powered Sentiment Analysis Platform built on Salesforce Agentforce, designed to help enterprises understand customer emotions, intent, and satisfaction in real time. By leveraging conversational AI, natural language processing, and Salesforce-native intelligence, the platform automatically analyzes sentiment across voice, chat, email, cases, surveys, and digital interactions. Agentforce transforms raw conversations into actionable insights, enabling proactive decision-making, faster issue resolution, and emotionally intelligent customer engagement.
Improvement in proactive issue identification
Faster response to negative customer sentiment
Increase in customer service agent effectiveness
Reduction in manual sentiment review effort
Improvement in customer satisfaction (CSAT) and NPS metrics
Agentforce Sentiment Analysis Platform provides a scalable and AI-driven sentiment analysis solution that adapts to diverse business functions including customer support, contact centers, sales operations, marketing, and customer success teams. The platform continuously analyzes customer conversations and feedback to identify sentiment shifts, emotional triggers, dissatisfaction signals, and emerging trends. Beyond real-time sentiment tracking, Agentforce supports historical sentiment analysis, trend forecasting, and performance benchmarking.
Whether organizations are handling high-volume customer interactions, omnichannel engagement, or complex service operations, Agentforce automates sentiment classification, prioritizes high-risk cases, and equips teams with actionable insights. This ensures consistent customer experiences, emotionally aware interactions, and data-driven service improvements across the Salesforce ecosystem. By integrating seamlessly with Salesforce Service Cloud, Sales Cloud, Experience Cloud, and third-party systems, organizations gain a unified, enterprise-ready sentiment intelligence layer that enhances customer experience strategy, service quality, and operational efficiency.
TechWize delivers enterprise-grade AI sentiment analysis solutions powered by Salesforce Agentforce. We understand customer experience management, service operations, compliance requirements, and the complexities of enterprise-scale interaction data. Our Agentforce solutions provide real-time sentiment intelligence while maintaining accuracy, security, and consistency across all customer touchpoints.
When you work with TechWize, you partner with certified Salesforce and AI experts who design, integrate, and optimize sentiment automation tailored to your business workflows. We collaborate closely with CX leaders, service managers, and operations teams to ensure measurable improvements in customer satisfaction, agent performance, and service outcomes.
Assisting our clients across different sectors and domains
Modernize customer experience with intelligent sentiment analysis powered by Salesforce Agentforce.
501, Fifth Avenue, Suite 805 New York, NY 10017
