Job Description

The Conversation Agent Marketer will support the development, testing, and optimization of conversational agents (chatbots and virtual assistants) used across enrollment marketing and partner engagement. This role is part of our new Conversation Agents team and focuses on the day-to-day work of building and maintaining high-quality knowledge bases, updating conversation flows, and ensuring AI agents reflect our brand voice and partner needs.

The ideal candidate should be highly organized, curious, and comfortable working with content, structured data, and digital tools. They will collaborate closely with team members, strategy partners, and marketing stakeholders to help deliver exceptional, accurate, and human-centered AI interactions to the stakeholders.

Basic Qualifications:

·       Bachelor’s degree

·       0–2 years of experience in marketing, content creation, operations, customer support, or related fields

·       Strong writing and editing skills with the ability to match tone and messaging guideline

·       High attention to detail, organization, and accuracy

·       Comfort working with structured content, templates, or digital tool

·       Ability to manage multiple tasks simultaneously and meet deadlines

·       Strong interpersonal, verbal, and written communication skills

·       Curiosity about AI tools, automation, and emerging technologies

Ideal Qualifications:

·       Experience with chatbots, conversational AI, or customer engagement platforms (professional or academic)

·       Familiarity with content management systems, knowledge bases, or structured content framework

·       Basic understanding of marketing funnels, enrollment processes, or student engagement practices

·       Ability to analyze performance metrics and identify opportunities to improve user experience

·       Demonstrated ability to collaborate effectively across teams with different levels of technical expertise

·       Passion for experimenting with new technologies and learning quickly in a fast-evolving space

·       Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment.